An operations portal SAP couldn't be — with an AI knowledge core on top
SAP screens didn't fit how the plant actually worked. Cycle counting, receiving, quality inspection, fulfillment, and service each needed interfaces built around the workflow, not the transaction code. And decades of tribal knowledge lived in senior technicians' heads and scattered documents.
A unified operations portal against the live SAP HANA schema — Customer 360, cycle count, receiving, quality, fulfillment, service and executive command centers, with barcode capture where the workflow demanded it. On top: a retrieval-augmented AI knowledge core with role-based filtering, so techs query documentation and service history in plain English and get source-cited answers.
In daily use across plant and service teams. Answers cite their sources — the knowledge base earns trust instead of demanding it. The operation's institutional memory no longer retires when people do.